FAQs
Frequently Asked Questions
Below you’ll find answers to some of the most commonly asked queries about MP Maison, our product and customer care.
What is the difference between Savon de Marseille and other soaps?
Authentic Savon de Marseille is made using traditional methods that have been preserved for generations. One of the most respected producers, Marius Fabre, is a family-owned soap maker established in 1900 in Salon-de-Provence. Their soaps are produced using time-honoured techniques defined under royal decree during the reign of Louis XIV.
The soap is slowly cooked in cauldrons, made exclusively from vegetable oils, and naturally dried in the Mistral wind. The entire process takes around 14 days and results in a soap that is gentle, long-lasting and biodegradable, without synthetic additives, colourants or animal fats. This traditional approach sets Savon de Marseille apart from many modern, commercially produced soaps.
How does Savon de Marseille benefit my health?
Savon de Marseille is widely recognised for its skin-friendly and eco-conscious properties. Made without fragrances, colourants, preservatives or synthetic ingredients, it is often recommended by dermatologists for sensitive skin and conditions such as eczema.
Its high olive oil content helps to gently cleanse while supporting the skin’s natural moisture balance, making it suitable for babies, individuals with allergies, and those seeking a more natural alternative for everyday skincare.
Is Savon de Marseille suitable for sensitive skin and babies?
Yes. Authentic Savon de Marseille is naturally hypoallergenic and free from harsh chemicals, making it suitable for sensitive skin, babies and those prone to skin irritation. As with any product, we recommend patch testing if you have specific sensitivities.
Can Savon de Marseille be used for household cleaning?
Absolutely. Savon de Marseille is highly versatile and can be used for laundry, general household cleaning and even dishwashing. Its natural formulation makes it effective yet gentle on surfaces, fabrics and the environment.
Are your soaps and home products environmentally friendly?
MP Maison prioritises products made using natural ingredients and responsible production methods. Savon de Marseille is biodegradable and produced using vegetable oils. We are also actively working towards plastic-free and fully recyclable packaging wherever possible.
Do you offer wholesale or trade accounts?
Yes. MP Maison supplies Savon de Marseille soaps and selected homewares to pharmacies, hotels, restaurants and retail businesses across Australia. Trade customers can apply for a wholesale account to access tailored pricing and product ranges.
How do I place an order online?
Placing an order with MP Maison is simple. Browse our collections, select your favourite products, then add them to your cart. When you’re ready, head to checkout, enter your shipping and payment details, and complete your purchase. You’ll receive an order confirmation by email shortly after.
Can I change or cancel my order after it’s been placed?
We understand that sometimes plans change! Please contact our customer service team as soon as possible if you need to amend or cancel your order. While we’ll do our best to help, changes cannot be guaranteed once your order has entered the dispatch process.
What payment methods do you accept?
We accept a range of secure payment options including Visa, Mastercard, American Express and PayPal. All payments are processed through encrypted gateways to keep your details safe.
Will I receive an order confirmation email?
Yes! After placing your order, you’ll receive an immediate confirmation email summarising your purchase details and estimated delivery times. Please check your inbox (and spam folder) to ensure you receive all updates.
Do you ship Australia-wide?
Absolutely. We deliver to all Australian states and territories, bringing your favourite MP Maison pieces right to your door.
Do you offer international shipping?
Yes, we currently ship to Australia and New Zealand.
What is your returns policy?
Your satisfaction matters to us. Please read our full Shipping & Returns policy for detailed instructions and conditions.