Distinctive French Homewares with Timeless Character
The information below outlines our shipping timeframes, delivery options and returns process, so you can order with confidence knowing what to expect from purchase through to delivery.
MP Maison ships orders across Australia and New Zealand. All orders are dispatched from Australia using reputable courier and postal services to ensure your items arrive safely and efficiently.
Shipping costs are calculated at checkout based on your location, order size and weight.
Orders are typically processed within 2–5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods or promotional events, processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Estimated delivery times vary depending on your location:
Australia: 3–10 business days.
New Zealand: 7–14 business days.
Delivery times are estimates only and may be affected by courier delays, customs processing or unforeseen circumstances beyond our control.
Wholesale and bulk orders may require additional processing time. Shipping arrangements, costs and delivery timelines for trade accounts may vary and will be confirmed at the time of order or invoicing.
We accept change of mind returns under the following conditions:
Original shipping fees are non-refundable. Once the returned item has been received and inspected, a refund will be processed to the original payment method.
All products are sold in their original, undamaged condition and are carefully checked before dispatch to ensure they are presented as intended.
If your item arrives damaged or is faulty, please contact us within 7 days of delivery with:
We will assess the issue and arrange a replacement, refund or store credit in accordance with Australian Consumer Law.
For hygiene and safety reasons, the following items cannot be returned unless faulty:
Some larger or more delicate items, such as original paintings, oversized decorative pieces or fragile specialty products, require a personalised shipping and insurance quote before purchase.
For these products, the standard add-to-cart option will be replaced with a quote request form, allowing us to confirm the safest and most suitable delivery method based on the item’s size, value and destination.
Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
